Employee performance for customer satisfaction Essay

Employee performance for customer satisfaction - Essay Example Speculation - Ensuring that company employee maintains quality standards and execute work functions according to the requirement set forth by best practices is difficult, since managers view it as time consuming and often do not understand the contributory value of single employees, as opposed to work teams and departments. Efficiency can be maximized were the performance of employees monitored and measured and an individual accountability system established. Numerous companies are, therefore, implementing performance measurement and accountability tools and several have found accrual accounting packages to be the most effective and economical means of doing so. Intended Project Outcome - My expected outcome will be a document detailing how the implementation of an Accrual Accounting system generates performance measurement data on individual employees, thus inciting commitment to quality work standards. Design for Collecting Primary Data - Primary data will be gathered through a survey targeting a sample of SME service industry HR, IT and other department managers. Three sets of five-point Likert scale questionnaires will be carefully designed. One will target HR managers, another, IT managers and the remaining one, other department managers.

Leadership Research Paper Example | Topics and Well Written Essays - 250 words - 2

Leadership - Research Paper Example intelligent guidance that an exceptional leader can provide, the employees and shareholders are motivated towards achieving the goals which management sets out. Likewise, when low standards are set, the employees will not strive to go above and beyond because little is expected of them. As such, expectation has a great deal to do with the differences between good and exceptional leadership. A good manager gets the job done according to schedule, according to the metrics assigned, and follows an ethical process in order to achieve these goals. A great leader not only meets and fulfills the assignment requirements, but inspires his/her employees to such a degree that they are able to accomplish more and greater feats than they previously believed possible. This instillation of belief and success within the team, coupled with the previously mentioned timeliness and ethics, is what powerfully sets apart a great leader from merely a good manager. In regards to question three and the choice offered by two differing styles of management, I would be hesitant to pursue the job with the charismatic leader and would be more drawn to the job of a transformational leader. The reason for this is the fact that I have personally witnessed too many charismatic leaders whose own unique viewpoints ran against the grain of the culture or against the wishes of more senior leadership. Even though these â€Å"rogue† and charismatic leaders sometimes have exceptionally good ideas and ingenious ways to present them and to motivate the employees who work for them, the issue is that at the end of the day, the employee is judged by the quality of the management that represents him/her. If this management is seen as a free spirit, one who is not necessarily a team player, and one who is often so charismatic as to not ascribe to the company culture, the employee’s value within the firm is diminished and as such his/her job security com es into question. Schachter, H. (2012, August